Escrow Process
While our escrow process seamlessly integrates automation, behind the scenes, we meticulously handle fund releases and dispute resolution for heightened security.
Process Overview
Buyer or seller start an escrow transaction
Buyer and seller confirm their email and asset addresses
Buyer pays; the buyer’s deposit to the exchange room address is validated and confirmed.
Seller sends item(s) to buyer
In the case of crypto exchange; we validate and confirm the seller’s asset deposit to exchange room address.
Inspection period begins when buyer receives item(s). in the case of goods
Once the exchange is complete, Instantly Withdraw your exchanged asset to preferred or provided crypto address.
Escrow Dispute Guide
We encourage buyers and sellers to resolve disputes between themselves. However this is not always possible, so we offer an impartial systematic approach to solving most common disputes.
Important factors that determine our dispute decisions:
Evidence of goods being received e.g. (tracking number, online receipt .. etc)
Willingness of buyer and seller to cooperate with our requests for information
Verification of buyer and seller's details
We treat all dispute resolutions with client privacy high on our priority list. We will not ask our clients to reveal personal information unless the situation absolutely warrants this, or if we suspect fraud.
Where we do not receive enough evidence, do not receive responses from both parties, or cannot resolve a dispute our system withdraws all deposited assets to users provided accounts or addresses.
Our Service Guarantee also does not cover dispute resolution. In the case of dispute resolution you agree that you follow guides and regard your trade contract and our decision.
Fees
Dispute resolution fees are covered by the escrow fee and are deducted from the final payout.
Cancellation
In the event of an escrow being cancelled the full escrow fee is imposed. This includes both buyer's and seller's cut of fees.
Peershieldex
Contact Us
location_on Address: 5 Brayford Square, Stepney Green, London E10SG
call WhatsApp: +447438472430